Job Description

Experienced Customer Service Representative

Our client is seeking an Experienced Customer Service Representative to join their dedicated team. If you have a passion for delivering exceptional customer service and thrive in a fast-paced haulage environment, this is the role for you!

A bit about the company…

As a well-known household name within the haulage industry, our client prides themselves on providing innovative logistics solutions with a commitment to excellence. Their dynamic and dedicated team ensures the seamless transportation of goods, continuously focusing on efficiency, reliability, and customer satisfaction.

In this role, you will become a vital link between the organisation and its clients, providing top-notch service and ensuring that customer queries and issues are resolved promptly.

So what does the role look like?

Handling customer inquiries and complaints via telephone, email, and live chat.
Providing detailed information about services and solutions offered by the company.
Liaising with various departments to ensure accurate and timely delivery of services.
Maintaining thorough and accurate records of customer interactions and transactions.
Identifying and assessing customers’ needs to achieve satisfaction and build sustainable relationships.
Continuously update job knowledge by participating in educational opportunities and reading professional publications.
Meet personal/team sales targets and call handling quotas.

So do you have what it takes?

Proven customer support experience in the shipping and logistics industry.
Strong track record of resolving customer complaints and delivering effective solutions.
Excellent communication and presentation skills.
Ability to multi-task, prioritise, and manage time effectively.
Proficient in Microsoft Office and customer service software systems.
Strong problem-solving skills and ability to adapt/respond to different types of characters.

Here’s the package breakdown for you…

Competitive salary package (depending on experience).
Attractive holiday allowance.
Performance-based bonuses and incentives.
Comprehensive training and development programs.
Opportunities for career progression within the company.
Supportive and collaborative work environment.

Please submit your CV and a covering letter to [email protected]

We look forward to receiving your application!