Job Description

Our client is a dynamic clearance firm based in Felixstowe, known for its commitment to excellence and customer-focused solutions in the shipping and logistics industry. They pride themselves on delivering efficient customs clearance services that streamline the import and export processes for businesses of all sizes. This is a fantastic opportunity to join a dedicated team that values collaboration and professional growth, while ensuring customer satisfaction through effective communication and attention to detail.

So what does the role look like?

Complete import and export customs declarations, adhering to established guidelines or customer instructions.
Manage the mailbox and organize documents and folders for SCDP or Control Tower customers.
Liaise with EU offices to facilitate end-to-end clearances.
Build strong relationships with both internal teams and external clients, showcasing exemplary customer focus and communication skills.
Effectively manage workload to complete all declarations within set timeframes, prioritising urgent requests to meet customer KPIs.
Continuously enhance knowledge of customs processes and procedures, particularly regarding CPCs, the HMRC Tariff and preferences.

So do you have what it takes?

To be successful in this role, you should have:

Some office experience, ideally with 6 months or more of import entry experience.
Sound knowledge of customs processes, procedures, and regulations.
Strong IT skills, including proficiency in relevant customs software and Microsoft Office applications.
Excellent communication skills, with the ability to liaise effectively with customers and colleagues at all levels.
Strong attention to detail and the ability to manage multiple priorities efficiently.

Here’s the package breakdown for you…

Salary is competitive and based on experience, along with various benefits to be discussed upon interview.

If you are ready to take the next step in your career and join a leading team in the customs clearance industry, please submit your CV and a covering letter to [email protected].