Job Description

Customer Services Representative

Our client is seeking a dynamic Customer Services Representative to join their innovative logistics company. With a strong commitment to excellence and a deep passion for delivering world-class service, this company prides itself on being a leader in freight solutions. As part of their team, you will play an essential role in facilitating smooth operations and enhancing client satisfaction.

So what does the role look like?

Act as the primary point of contact for customers, addressing inquiries and resolving issues promptly.
Assist with the coordination of logistics operations including shipments, documentation, and customer updates.
Develop and maintain strong relationships with clients by providing exceptional service and support.
Utilise industry knowledge to advise customers on best practices and service options.
Collaborate with internal teams to ensure seamless operations and communication.
Maintain accurate customer records and reports, ensuring the appropriate handling of all documentation.
Stay informed about the latest trends and changes in the logistics industry to provide up-to-date information to customers.

So do you have what it takes?

1-2 years of experience in customer service within the shipping and logistics industry.
Strong understanding of logistical processes and terminology.
Proficient in IT skills, including MS Office Suite and Customer Relationship Management (CRM) systems.
Excellent communication skills, both verbal and written, with the ability to engage customers effectively.
A keen eye for detail and strong problem-solving abilities.
A customer-focused mindset with a passion for delivering top-notch service.

Here’s the package breakdown for you…

Salary: £28,000 – £30,000

In addition to a competitive salary, the company offers a supportive work environment, opportunities for professional development, and a commitment to work-life balance.

Please submit your CV and a covering letter to [email protected]